Job Description

Long Description

TSR Essential Duties and Responsibilities:

  • Ensure customers are receiving prompt, professional and efficient customer service and technical support of Unified Communication solutions.
  • Proactively respond to events within Utelogy (monitoring system), cases in Service Now, inbound phone calls, and email inquiries.
  • Follow up on open issues with escalation groups to provide feedback to customer.
  • Schedule and coordinate preventative maintenance visits and service dispatches.
  • Communicate with clients, vendors, and internal teams to ensure timely completion of tasks.
  • Monitor and update cases, work orders with latest activities performed, maintain documentation, and escalate risks when necessary.
  • To co-ordinate and prioritize asset information accuracy.
  • Coordinate with respective partners across the region to provide support.
  • Participate as needed in pres...

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