Job Description
**Role**: Technical Support Representative
**Primary Skills**: Good Understanding of Logs Injection, Parsing, Normalization, Regular Expression, Python etc.. Experience in any SIEM/SOAR tool (Chronicle, Siemplify, MS Sentinel, Qradar, Splunk etc.),
**Additional Skills**: LINUX, WINDOWS, Fundamental Understanding of Cloud Technologies such as GCP.
**Relevant Experience**: 4 to 6 yrs.
**Job description**:
- Maintain response and resolution speed as defined by SLAs, keep high customer satisfaction.
- Log source onboarding, integrations, UDM, Parsing, Normalization, rules creation/maintenance, integrations, connectors, Forwarder/APIs/Feeds, regular expression, Python scripts, events experience
- Understanding in any of SIEM technologies: Chronicle, Siemplify, Splunk, ArcSight, Qradar etc.
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Co-ordinates with customer teams...
**Primary Skills**: Good Understanding of Logs Injection, Parsing, Normalization, Regular Expression, Python etc.. Experience in any SIEM/SOAR tool (Chronicle, Siemplify, MS Sentinel, Qradar, Splunk etc.),
**Additional Skills**: LINUX, WINDOWS, Fundamental Understanding of Cloud Technologies such as GCP.
**Relevant Experience**: 4 to 6 yrs.
**Job description**:
- Maintain response and resolution speed as defined by SLAs, keep high customer satisfaction.
- Log source onboarding, integrations, UDM, Parsing, Normalization, rules creation/maintenance, integrations, connectors, Forwarder/APIs/Feeds, regular expression, Python scripts, events experience
- Understanding in any of SIEM technologies: Chronicle, Siemplify, Splunk, ArcSight, Qradar etc.
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Co-ordinates with customer teams...
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