Technical Support Representative I

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Business Administration

Position Type

Full time

General Duties & Responsibilities

• Provides desk-side assistance in resolving technology support issues
• Performs installations, repairs, upgrades, backups and other maintenance tasks
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions
• Asks probing questions to gather relevant information on routine and complex calls
• Uses effective listening skills to develop understanding of client questions or issues
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
• Documents, tracks ...