Job Description
Roles & Responsibility :
- Troubleshooting and Problem Solving: Identifying and resolving technical issues, including hardware, software, and network problems.
- Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction.
- Installation and Configuration: Setting up and configuring new hardware and software, including testing compatibility with existing systems.
- Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices.
- Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed.
- Escalation: Knowing when and how to escalate complex issues to higher-level support teams.
Skills Required :
- Technical Knowledge: Strong understanding of computer hardware, software, and networks.
- Problem-Solving: Ability to diagnose and resolve technical ...
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