Technical Support Representative (Korean Speaking)

In This Role, Your Responsibilities Will Be:

• Creates and routes technical issues for all customers
  • Handle inbound technical support requests (Phone, Email, Web).
  • Validates customer entitlements and approves exceptions for unentitled customers.
  • Dispatch out-of-TSR scope technical issues to the appropriate support group.
  • Create and manage customer data records within our applications to ensure proper data integrity.
• Resolves technical issues for customers across all account tiers
  • Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
  • Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Captures and documents knowledge to enable self-service resolution
  • Learns and adopt Knowledge-Centered Service (KCS) methodolog...