Technical Support Representative

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Job Summary and Purpose: The primary responsibility of this position is to supporting field service, shop and trainee technicians, enabling efficient issue resolution. This individual will champion a "Safety First", "Customer Focused", and continuous improvement culture. 

Main Tasks/ Responsibilities:
• The VCES Technical Support Representative will be dedicated to supporting field service, shop and trainee technicians, enabling efficient issue resolution. This role includes providing one-on-one training to each service technician on the effective use of all available resources to ensure accurate machine diagnostics in real-world environments.
• CHAIN case management will be handled exclusively by the Technical Support Representative to ensure consistency and operational efficiency. Resolved CHAIN cases will be summarized in a concise, easy-to-read format and distributed monthly to all VCES technicians, helping to reduce recurring issues statewide. This will have a direct and positive impact on the VCE CHAIN support team by eliminating unnecessary involvement while improving the quality of collected data.
• Technicians will have access to on-site technical support as needed, fostering individualized professional growth, mentorship, and enhanced problem-solving capabilities.
• The Technical Support Representative will collaborate closely with the Technical Trainer to assess the individual technical needs of each service technician and streamline the overall technical training program.

Education/Professional Qualifications required for the position
• High School diploma or GED.
• Prior experience in the construction industry preferred.
• Full understanding of OSHA, MSHA and applicable safety regulations.
• Knowledge of federal, state and local safety regulations pertaining to job sites and locations.
• Possesses a valid driver's license and a clean driving record.
• Willingly accepts responsibility and is flexible to any assignment.

Additional Important Requirements:
• Requires prolonged periods of sitting and/or standing and occasional stooping, bending, crouching, and overhead reaching; and may occasionally need to climb stairs and use a small step ladder. 
• Requires occasional lifting, pulling, carrying, or pushing objects or materials, over 50 lbs.; and may frequently lift, pull, carry, or push objects or materials, up to 25 lbs. 
• May occasionally work around loud, noisy, and dusty equipment and environment. 
• Manual dexterity required for operating machinery and computers. 
• Ability to work on or around heavy construction equipment, which requires climbing, accessing hard to reach areas and working in a noisy environment.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $43.00 - $55.00/ hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.In addition to a solid package of compensation and benefits, plus you will enjoy: • Competitive medical, dental and vision insurance.• Generous paid time off.• Competitive matching retirement savings plans.• Working environment where your safety, health and wellbeing come first.• Focus on professional and personal development through Volvo Group University.• Programs that make today’s challenging reality of combining work and personal life easier.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.