Technical Support Representative

Technical Support Agent – Financial Transaction & Card Solution Monitoring

Location:
PERU

Department: IT Operations / Technical Support

Job Overview

We are seeking a highly skilled and detail-oriented Technical Support Agent to join our team responsible for monitoring and maintaining the Financial Transaction Solution and Comprehensive Card Solution platforms. The ideal candidate will ensure secure, efficient, and uninterrupted transaction processing while supporting critical systems, applications, and infrastructure.

Key Responsibilities:

Application Transactions Monitoring:

• Continuously monitor and manage real-time financial transaction activities and logs within the Financial Transaction Solution.
• Investigate and troubleshoot transaction failures, discrepancies, and anomalies.
• Work closely with stakeholders to ensure seamless transaction processing and minimal downtime.

HSM (Hardware Security...