Technical Support Representative

Join to apply for the Technical Support Representative role at MicroPhase Corporation .

Responsibilities

• Respond to user inquiries via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite.
• Guide users through step-by-step solutions and provide clear documentation.
• Escalate complex issues to higher-level support or engineering teams as needed.
• Install, configure, and update software and operating systems.
• Ability to work independently and manage multiple tasks simultaneously.
• Troubleshooting hardware and software issues.
• Diagnosing and repairing faults in desktops, laptops and printers.
• Strong knowledge of Windows, macOS, and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Certifications (Optional but Preferred)
• CompTIA A+ fou...