Technical Support Representative

We are looking for a Technical Support Representative to help increase troubleshooting capacity, reduce backlog duration, and improve time to resolution for customer impacting issues. This role plays a critical part in delivering timely and effective support to our customers while preventing prolonged resolution times and potential revenue impact.
 
This position is ideal for someone who is technically inclined, customer focused, and comfortable troubleshooting software issues in a fast paced, remote environment.
What You Will Do
• Respond to inbound support requests via phone, chat, and email
• Proactively follow up on open, pending, or waiting cases to ensure timely resolution
• Use remote access tools to diagnose and resolve technical and application related issues
• Troubleshoot software behavior, configuration issues, and data related problems
• Resolve issues independently when possible or escalate based ...