Job Description

What you'll be doing

  • Provide front‑line support for consumer electronics, mobile devices, and IT applications.

  • Diagnose and resolve hardware, software, and connectivity issues with speed and accuracy.

  • Utilize Service Desk or Ticketing Systems (e.g., ServiceNow, Zendesk, Jira Service Desk) to log, track, and report on all activities.

  • Escalate complex issues to higher‑level support teams while maintaining ownership until resolution.

  • Deliver clear, step‑by‑step guidance to users, ensuring positive customer experience.

  • Document solutions and contribute to the knowledge base for future reference.

  • Monitor ticket queues to ensure SLA compliance and timely resolution.

  • Support account management tasks such as password resets, device provisioning, and access permissions.

  • Provide feedback to improve support processes and enhance product usa...

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