Technical Support Representative

• CXApp Philippines is hiring a Technical Support Representative to provide fast, friendly, and accurate product support. In this role, you’ll serve as the first point of contact for customer incidents and inquiries—managing tickets end-to-end while troubleshooting across web and mobile applications, integrations, and hardware/analytics solutions. You’ll collaborate closely with Engineering, Product, and Customer Experience teams to ensure timely issue resolution and contribute to enhancing the overall user journey.

Note: This position requires flexibility with work schedules, including weekends and holidays, to meet business needs.

What You’ll Do

• Provide professional frontline technical support across the full CXApp product suite.
• Exhibit strong customer focus and empathy, delivering service via phone, Zendesk, and Slack.
• Analyze problems and develo...