Job Description

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Technical Support Representative| Philippines (Remote)

Job Summary

As a Technical Customer Support Agent, you will be integral to our team. You will provide advanced support and resolve complex issues for a diverse clientele using an Educational Platform. This role demands technical prowess, problem-solving skills, and exceptional communication abilities to ensure customer satisfaction and loyalty.

Key Responsibilities

  • Provide high-quality support, resolving complex technical issues related to the Educational Platform, including account management, course enrollment, and gradebook discrepancies.
  • Utilize CRM systems like Salesforce to manage and respond to support tickets, ensuring detailed follow-ups and satisfactory resolutions.
  • Maintain consistent communication with customers, updating them on ticket statuses and solutions, leveraging a thorough understanding of product features, bugs, and updates...

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