Job Description

Join to apply for the Technical Support Representative role at Training and Marketing Professionals Inc.

Responsibilities

  • Day to day administration of our ServiceNow ticketing system for colleague and innovation requests
  • Updates to our SharePoint sites, dashboards, calendars, and reports used for colleague engagement.
  • This role is required to provide support in other global time zones.
  • ServiceNow Front-End Administration and Triage
  • User management of ServiceNow environment.
  • Interface with our Digital team when technical assistance is required.
  • Ability to provide Subject Matter Expertise.
  • Collect and report on metrics and usage data.
  • SharePoint Site Development and Maintenance
  • Utilizing Pfizers tools, manage existing dashboards that may include data connectors and feed downstream reports.
  • Design and develop a Launch Calendar utilizing the Shar...

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