Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Representative. In this role, you will be a crucial player in providing high-quality technical support for software services aimed at government agencies. Your expertise will help clients navigate complex issues and ensure their software solutions are functioning optimally. You will also collaborate with various teams to maintain a customer-focused environment and contribute to the training of junior staff. This position promises a dynamic work environment where your problem-solving skills can shine.

Accountabilities

  • Field complex/escalated issues for high value or critical clients
  • Work directly with clients to understand issues, document in a case, and work towards resolution
  • Uphold SLA’s regarding responsiveness on individual cases
  • Serve as an escalation point for Customer Support Representatives
  • Ta...

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