Job Description
Description
As a Team Lead, Technical Support Representative IV, you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls, emails, alarms and chat. The Lead Technical Service Representative will lead, support and manage an assigned team to successfully achieve departmental and company goals. The candidate should have the ability to delegate tasks smartly, but they must know that they have to perform some technical tasks themselves. We want a responsible candidate who will leave no stone unturned to help the organization improve. You’ll utilize multiple computers and databases to record the results of interactions.
Additional Skills & Qualifications
The ideal candidate will satisfy the following requirements and qualifications: ● Strong leadership skills with the ability to motivate and inspire a team ● World-class customer service skills ● Active listening skills ● Conflict resolution and problem solvin...
As a Team Lead, Technical Support Representative IV, you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls, emails, alarms and chat. The Lead Technical Service Representative will lead, support and manage an assigned team to successfully achieve departmental and company goals. The candidate should have the ability to delegate tasks smartly, but they must know that they have to perform some technical tasks themselves. We want a responsible candidate who will leave no stone unturned to help the organization improve. You’ll utilize multiple computers and databases to record the results of interactions.
Additional Skills & Qualifications
The ideal candidate will satisfy the following requirements and qualifications: ● Strong leadership skills with the ability to motivate and inspire a team ● World-class customer service skills ● Active listening skills ● Conflict resolution and problem solvin...
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