Job Description
**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?**:
As a **Technical Support Representative**, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
**What awaits you in this role**:
- Fixing technical problems customers may have using the platform or connected services (such as ecommerce websites or POS systems)
- Handling all escalations of technical issues from tier 1 agent
- Be ...
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?**:
As a **Technical Support Representative**, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
**What awaits you in this role**:
- Fixing technical problems customers may have using the platform or connected services (such as ecommerce websites or POS systems)
- Handling all escalations of technical issues from tier 1 agent
- Be ...
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