Technical Support Representative

Client Support Associate

Mode of work: Work From Office (Vadodara, Gujarat)

Shift: Rotational Shift (US Hours)

Job Description:

• Provide first-contact resolution through phone, email, and chat by troubleshooting client issues end-to-end
• Act as the primary point of contact for Consumers and Sales, owning issues until full resolution
• Deliver timely, engaging, and professional support, ensuring high customer satisfaction and retention
• Maintain strong knowledge of Autotrader products, services, policies, and internal systems
• Collaborate with Sales and internal teams to proactively prevent recurring issues
• Handle multiple chats/calls/emails simultaneously in a fast-paced environment
• Demonstrate strong communication, attention to detail, and an ownership mindset
• Be flexible with shifts and responsibilities as business and team needs evolve