Technical Support Representative-w/ Telco Experience (Work from Home)

RESPONSIBILITIES

• Provide exceptional customer service in every customer interaction (chat, social media, email, voice) with the ultimate aim of providing first call resolution
• Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
• Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
• Creatively articulate information/business rules via excellent written communication skills
• Guide and support customers in their needs to engage with the proper support teams
• Available to chat/provide live support (real time) to customers by delivering requested information
• Track all activities in the case management tool
• Support others on the team to manage case load
• Ability to effectively manage the social media platforms of the client