Job Description
Responsibilities:
- Provide timely resolution for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needs.
- Support the creation and troubleshooting of Citrix VDAs both servers and desktop types.
- Provide technical guidance to external support staff in other areas.
- Support complex projects as it pertains to components within the Citrix platform.
- Serve as the primary contact with vendors for problem resolution and upgrades.
- Provide feedback of trends to senior staff to establish new SOPs and to correct technical gaps.
- Must possess superior customer service skills and be able to communicate highly technical concepts to individuals with varying levels of technical expertise.
Qualifications:
- Minimum of 3 years of experience supporting and maintaining a XenDesktop 7.x (or higher) environment
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