Technical Support Specialist 2

3-5 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity. Summary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. Education& Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required.



Knowledge, Skills & Abilities " Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful ...