Technical Support Specialist

1. JOB IDENTIFICATION
Job Title: Technical Support Specialist
Location: Aberdeen
2. JOB PURPOSE
The IT Support Analyst plays a key role in assisting end-users with technical issues, maintaining system functionality, and ensuring the smooth operation of IT services within the organisation. This position is ideal for candidates with a passion for technology, excellent problem-solving abilities, and strong communication skills.
3. REPORTING RELATIONSHIPS
Directly reports to: Senior Services & Access Manager
4. FINANCIAL RESPONSIBILITIES
Individual project budgets to be managed in accordance with TAQA Well Completions procedures and appropriate approvals as per company's Manual of Authority. 
5. KEY ACTIVITIES
- Respond to and resolve IT issues reported by end-users, ensuring adherence to TAQA-defined SLAs. 
- Manage incidents from initial logging to closure via the global ITSM/ticketing system, including international and offshore users. 
- Perfo...