Job Description

RESPONSIBILITIES:


  • Help resolve technical problems on standard, special, and CNC machine tool products and controls.

  • Verbally assist customers and customer service representatives with both electrical and mechanical technical advice obtained from technical manuals, engineering, etc.

  • Maintain all reference materials at workstation in a neat and orderly manner to properly support assigned products.

  • Work directly with Engineering and advise the department manager of field problems related to software, hardware, support equipment, or problems of a design nature for clarification and resolution.

  • Keep abreast of new product development through direct contact with engineering, marketing and the training department.

  • Help serve as technical training instructor to regional service groups and customers on new and old equipment.

  • Collect data on field failures and consult with manager on difficult pro...

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