Technical Support Specialist, Alpha (Remote) - $60,000/year USD

Overview

Educational support systems are collapsing under mounting complexity as demands from schools, families, and students grow more urgent. Today's institutions expect real-time, AI-powered responses spanning learning platforms, student information systems, hardware, and operational processes. Yet most providers remain trapped in disconnected tools, reactive escalation chains, and fragile systems that break down in production environments.

We address this challenge through a fundamentally new approach: AI-enhanced cyborg operators functioning at the heart of a living educational infrastructure. In this position, you will determine how the system evolves. Each resolution refines future automation, every root cause investigation shapes process and governance, and every outlier you decode improves outcomes for thousands of learners and teaching staff.

This is direct, production-level troubleshooting in a service-driven context. You will investigate uncl...