Technical Support Specialist (Applications)

Job Position: Application Support Engineer Go Anywhere

Job Type: Full-Time

Company: Wipro

Location: Pune

Experience: 5 to 10+ Years

Responsibility

1. Application Support: Managing application support tickets from initial triage to the closure of the ticket.

2. Collaboration: Work closely with the other teams and colleagues where required to ensure tickets are resolved.

3. Change Activities and Projects: The ability to work on projects and change activities to support the wider Bank change

agenda.

4. Best Practices: Ensuring all application support documentation is updated to ensure all team members are aware of material

to ensure knowledge is shared across the team.

5. Problem Solving: Assist in problem solving and working with the MIM (Major Incident Management) team where issues

become either a P2 or P1...