Job Description
Position Overview
The Technical Support Specialist is responsible for advanced troubleshooting, customer communication, and defect validation across Autodesk Construction Cloud products. This role investigates Tier II escalations, partners with Engineering and Product teams, and contributes to knowledge-building across the support organization. This is the entry point into Tier II and offers clear pathways for career development into Senior Technical Support roles.
This position will have work hours of 11:00am - 8:00pm EST.
This is a hybrid first position with some work from home opportunities.
You must be located in either Denver, CO., or Atlanta, GA.
Responsibilities
Case Investigation & Troubleshooting:
Investigate Tier II customer escalations by reproducing issues and validating expected behavior
Analyze logs, workflows, and system interactions to isolate root causes
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