Technical Support Specialist

We are looking for a Technical Support Specialist to serve as a key technical resource for our customers and external partners. In this role, you will provide expert guidance on flooring systems and flooring adhesive products and act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams. You will deliver accurate, timely, and professional technical support while upholding the company’s quality, safety, and brand standards.

What You’ll Do

• Respond to technical inquiries related to flooring adhesives, installation systems, and associated products.
• Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques.
• Document customer interactions and manage cases within the case management system.
• Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed.
• Collect and ...