Technical Support Specialist

Title

Technical Support Specialist

Role Purpose

The Technical Support Specialist is responsible for providing expert-level product support to customers by resolving technical issues, guiding assembly and setup, and ensuring safe, effective product use. This role serves as the subject-matter expert for Chai Vision’s products and acts as a critical feedback loop between customers, product development, and manufacturing partners. By identifying recurring issues, escalating complex cases, and collaborating cross-functionally, the Technical Support Specialist helps improve product quality, reduce returns, and strengthen customer trust across all brands.

Who You Are

• You have strong technical aptitude and enjoy deep problem-solving
• You learn products thoroughly and retain detailed technical knowledge
• You communicate clearly with both customers and technical stakeholders
• You are comfortable documenting issue...