Technical Support Specialist

Job Overview

We are seeking a proactive and customer-focused Technical Support Specialist to join our team. This role will be the first line of contact for customers experiencing technical issues, ensuring accurate troubleshooting, timely resolutions, and an exceptional service experience.

The position involves close collaboration with the Technical Support Team Lead as well as cross-functional teams including IT, Product, Operations, and Development to resolve escalated issues effectively.

Key Responsibilities

• Deliver first-level technical support to customers

• Troubleshoot issues related to website functionality, mobile applications, accounts, orders, and payments.

• Record and track support cases in the ticketing system (e.g., Jira).

• Escalate complex cases to senior support or development teams when nec...