Technical Support Specialist

Join a global leader in logistics analytics and supply chain intelligence. Our platform processes massive datasets to help the world's largest enterprises optimize their global spend and recovery. We are looking for a Technical Support Specialist .

• Intake & Technical Assessment – Serve as the primary intake point for bugs, defects, enhancements, and development requests. Assess incoming issues for severity, impact, urgency, and scope. Categorize and prioritize work based on business impact, client commitments, and engineering capacity. Recreate and/or verify end-user bug reports to ensure accuracy and clarity before they enter the dev queue.
• Triage & Workflow Management – Break down complex requests into clear, actionable tasks or tickets with specific acceptance criteria. Route work to the appropriate engineering team or individual. Coordinate with Product and Engineering leadership to align pr...