Job Description

Job#: 3016973

Job Description:

We are seeking an experienced IT support professional to serve as a single point of contact for inbound IT incidents. This role involves managing tickets, resolving Level 1 issues, and escalating incidents as needed. You will field requests via phone, email, and web form, providing remote troubleshooting and high‑quality customer service. Prior IT helpdesk experience is strongly preferred.

This position is part of a 24x7x365 operations team that provides frontline diagnostics, system monitoring, and application support. You will also act as a primary communication channel between customers, support teams, and management.

Education & Experience

  • Formal education in Computer Science, Information Technology, or a related field
  • OR equivalent professional experience.

    • Knowledge, Skills & Abilities

  • Strong interpersonal and communication skills (writt...

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