Job Description

As the Technical Support Specialist, you will be responsible for providing hands‑on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast‑paced support environment.

This role is part of an internal technical support team and focuses on resolving real user‑impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution.

Responsibilities

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  • Respond to incoming technical support requests via phone and ticketing systems.
  • Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems.
  • Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email‑related functionality.
  • Use built‑in Windows tools such...

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