Job Description

Userful is expanding our support team and we are looking for a Bilingual Technical Support Specialist. This is a full-time position based in Argentina. Reporting to the Director of Customer Support, your mission is to:

  • Deliver high quality support in both English and Spanish

  • Be the first point of contact for incoming support issues, focusing on customer experience and technical problem-solving.

  • Establish and develop a consistent, high level of networking expertise amongst the Userful Support Team.

  • Support our premium SLA requirements in our international markets around the world.

  • Maintain a high level of Linux expertise, along with troubleshooting and scripting experience.

  • Understand and demo new deployments for customers and Partners.

  • Train users and partners on how to use Userful products to their fullest potential.

  • Hours of work: 40 hours per week, Mon...

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