Job Description
The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.
**Responsibilities**:
- Maintain a strong understanding of Avigilon’s software and products, including cameras, servers, and networks.
- Troubleshoot Avigilon’s hardware and software products over the phone and through remote sessions
- Concisely document software, hardware, and network information in a case management system
- Continuously learns new skills, technologies & products
**Basic Requirements**
- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- A self-starter who can work independently as well as collaborate effectively with team members with ...
**Responsibilities**:
- Maintain a strong understanding of Avigilon’s software and products, including cameras, servers, and networks.
- Troubleshoot Avigilon’s hardware and software products over the phone and through remote sessions
- Concisely document software, hardware, and network information in a case management system
- Continuously learns new skills, technologies & products
**Basic Requirements**
- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- A self-starter who can work independently as well as collaborate effectively with team members with ...
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