Technical Support Specialist

The Technical Support Specialist will serve as the primary lead representative for customer support, handling and overseeing:

• Live chat
• Phone support

Working Hours

• 9:00 AM – 6:00 PM (Pacific Time)

Work Location and Set-up

Required Skills & Experience

• Proven experience in a lead or senior support role
• Strong technical background (technical support, application support, or developer experience)
• Hands-on experience with application support
• Exceptional communication skills and ability to work directly with end users
• Ability to identify issues and route them to the appropriate internal teams
• Strong familiarity with support metrics, KPIs, and reporting
• Experience creating and maintaining support documentation and content

Ideal Candidate

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