Job Description

Role Overview

The Technical Support Specialist will serve as the primary lead representative for customer support, handling and overseeing:

  • Live chat

  • Email support

  • Phone support

Working Hours

  • 9:00 AM – 6:00 PM (Pacific Time)

Required Skills & Experience

  • Proven experience in a lead or senior support role

  • Strong technical background (technical support, application support, or developer experience)

  • Hands-on experience with application support

  • Exceptional communication skills and ability to work directly with end users

  • Ability to identify issues and route them to the appropriate internal teams

  • Strong familiarity with support metrics, KPIs, and reporting

  • Experience creating and maintaining support documentation and content

Ideal C...

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