Technical Support Specialist

Technical Support Specialist
We're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it.
We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of:
- Helping users identify and solve technical problems related to creating and publishing on the XP platform
- Providing feedback to the Success and Product Development teams to help create the most intuitive and easy to use platform possible.
You'll do this by constantly contributing, connecting and animating our members - from the newest to those with years of success!
In partnership with the Head Of Success, your initial responsibilities will include:
- Manage and maintain our comprehensive knowledge base with up-to-date solutions, troubleshooting steps, and technical documentation for users.
- Work with others in the Success Team to create clear, step-by-step guides and tutorial videos t...