Job Description
Join a global leader in logistics analytics and supply chain intelligence. Our platform processes massive datasets to help the world's largest enterprises optimize their global spend and recovery are looking for a Technical Support Specialist.
In this fully remote role, you will be the critical bridge between our client-facing teams and our engineering department, ensuring that every bug, feature request, and system defect is analyzed, prioritized, and solved with precision.
Responsibilities
Intake & Technical Assessment
Serve as the primary intake point for bugs, defects, enhancements, and development requests.
Assess incoming issues for severity, impact, urgency, and scope.
Categorize and prioritize work based on business impact, client commitments, and engineering capacity.
Recreate and/or verify end-user bug reports to ensure accuracy and clarity before they enter the dev queue.
Triage & Workflow Management
Break down complex requests into clear, acti...
In this fully remote role, you will be the critical bridge between our client-facing teams and our engineering department, ensuring that every bug, feature request, and system defect is analyzed, prioritized, and solved with precision.
Responsibilities
Intake & Technical Assessment
Serve as the primary intake point for bugs, defects, enhancements, and development requests.
Assess incoming issues for severity, impact, urgency, and scope.
Categorize and prioritize work based on business impact, client commitments, and engineering capacity.
Recreate and/or verify end-user bug reports to ensure accuracy and clarity before they enter the dev queue.
Triage & Workflow Management
Break down complex requests into clear, acti...
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