Technical Support Specialist (Cross Referencing)

Technical Support Specialist (Experienced)

We are seeking a technically skilled professional to support customers by cross-referencing enquiries to our product range and recommending suitable alternatives. The role also provides solutions support via email as a secondary scope (support in absence of Application Engineer).

Key Responsibilities

• Handle internal and external customer enquiries professionally via email
• Cross-reference customer requirements to our products and recommend alternatives
• Maintain and enhance the cross-referencing tool and database
• Deliver high-quality, fast turnaround product recommendations
• Support technical enquiries, complaints, returns, and replacements when required
• Collaborate with internal teams and UK technical/product support to improve service levels

How You Make a Difference in This Role

You make a difference by helping customers and inte...