Technical Support Specialist

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to software and hardware.
• Diagnose and troubleshoot technical problems via phone, email, and chat.
• Document customer interactions and maintain accurate records of issues and resolutions.
• Collaborate with team members to enhance customer service and improve product functionality.
• Stay updated with the latest technology trends and product updates.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: 1-3 years of technical support experience preferred.
• Skills and Competencies: Proficiency in SaaS applications, excellent English communication skills.
• Responsibilities and Duties: Provide help to customers, troubleshoot issues, and resolve technical queries.
• Working Conditions: Flexible schedule with potential for ...