Job Description

Technical Support Specialist

Location Miguel Hidalgo, Mexico City, Mexico

Date posted February 12, 2026

Job ID 21328

Pay Range $35,000 - $45,000 per year

Our Opening and Your Responsibilities

As our Technical Support Specialist, your role will be to satisfy the end-user and dealer technical requests and inquiries by providing product and applications assistance while adhering to the established service level requirements. You will also monitor and drive NOM registration processes in Mexico.

Essential Duties and Responsibilities:

  • Providing phone and email technical support to end-users and dealers to resolve technical inquiries, issues, or complaints with Ohaus products in a timely manner.
  • Maintaining records of the interactions in the Ohaus SAP system according to established procedures.
  • Escalating unresolvable issues to higher level Technical Support Personnel when necessary.
  • Efficiently navigat...

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