Technical Support Specialist – EDI

Technical Support Specialist – EDI

About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Technical Support Specialist – EDI

Primary Skill Set: 
ANSI/EDIFACT 
AXWAY B2B tool / MQ (Message Queue) 
Ticketing Tool (Jira/Confluence/any other) 
Trouble Shooting, Diagnosing and Resolving Complex Problems (L2 Support)
Communication 
Roles and Responsibilities
Manage and maintain all EDI Messages (ANSI and X12) 
Error management on EDIFACT (ANSI/X12) 
Deduction and correction of errors using AXWAY B2Bi tool; IBM MQ, MQ Explorer. 
View, download and export logs from IBM Mainframe 
Must be able to manage messages within Windows Network, Unix/Linux, mainframe. 
Coordinate with third party for message corrections. 
Qualification and Required Skill set
Bachelor’s degree. 
A degree in computer science or a related topic would be an added advantage. 
Experience in 2nd level support for EDIFACT 
Experience using AXWAY B2Bi tool 
Extensive hands-on experience in IBM MQ 
Ability to use the MQ Explorer and also navigate using commands 
Experience working in IBM Mainframe 
Understanding of the jobs running in the Mainframe machines 
Hands-on experience in Unix and z/OS platform 
Ability to understand the shell scripts and modify (on need basis) 
Ability to understand the complex architecture 
Good to have exposure in SSL certificates handling and implementation 
Good to have experience in using JIRA, Confluence
Personal Attributes:
Strong teamwork and collaboration skills. 
Basic or end to end knowledge in Shipping Life cycle. 
Continuous learner who keeps up-to-date with technology trends and best practices. 
Attention to detail and a passion for resolving complex technical challenges. 
Additional Notes: 
Preferably immediate Joining or a minimum of notice period. 
Ready to work in 24x7 shift, including night shifts. 
Willingness to work in perennial night shifts 
Ready to re-locate near office location in case staying away from office area

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