Technical Support Specialist

Overview

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

As a Technical Support Specialist, you will play a critical role in the post-implementation phase of Catalis software. You will take full ownership of any support issues that arise, ensuring they are effectively managed and resolved. In this role, you will provide prompt and professional responses to Catalis customers via phone, email, or portal, while keeping management and leadership informed of key issues and updates as needed. Your proactive approach and strong communica...