Technical Support Specialist

Our client is a global leader in the provision of academic content and services, including research databases, e-journals, eBooks, and library management solutions used by libraries and academic institutions worldwide. Partnering with customers globally to improve research, learning, and discovery experiences through innovative technology and high-quality support.

We are seeking a French-speaking Technical Support Specialist to join their Global Customer Satisfaction team to provide first-line technical support to library customers using software solutions, including Library Management Systems and Discovery tools.

The successful candidate will act as a trusted technical partner to customers, helping resolve application issues, supporting implementations and upgrades, ensuring an excellent customer experience. This is a customer-facing, technology-focused role requiring strong communication skills, problem-solving ability, and the confidence to explain technical concept...