Job Description
When our customers have requests across any business area, our internal Customer Escalation team will help them figure out what is needed and the best resources to bring in for the quickest resolution.
**Who we're looking for**:
- A technical support professional who is driven to troubleshoot and navigate through multiple product environments
- A decision-maker, who effortlessly guides customers through key moments of their journey predominantly in-the-moment via live messaging, and other communication channels such as public forums, social media, phone, and screen sharing
- A curious and ambitious learner who can deep-dive into existing or new products to learn them inside-out
- Possess a customer first mentality
- Handle customer issues/escalations with the highest sense of urgency
If this sounds like you, then we think you'd be a great match! The best-in-class support you will provide through many different channels of communication, both internally and external...
**Who we're looking for**:
- A technical support professional who is driven to troubleshoot and navigate through multiple product environments
- A decision-maker, who effortlessly guides customers through key moments of their journey predominantly in-the-moment via live messaging, and other communication channels such as public forums, social media, phone, and screen sharing
- A curious and ambitious learner who can deep-dive into existing or new products to learn them inside-out
- Possess a customer first mentality
- Handle customer issues/escalations with the highest sense of urgency
If this sounds like you, then we think you'd be a great match! The best-in-class support you will provide through many different channels of communication, both internally and external...
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