Job Description
We are looking for a Technical Support Specialist to join our team! If you are a tech‑savvy individual eager to grow your career within Technical Support and enjoy solving difficult technical application issues, let's chat! You will support our clients and partners navigate our Location Marketing Cloud, addressing technical inquiries, and ensuring an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver exceptional support and solutions. Establishing and maintaining inter‑departmental relationships will be key to your success. You will work closely with the other Technical Support & Services department teams, including the Implementation.
Responsibilities
You will manage technical support requests from our clients while focusing on KPIs like customer satisfaction.
You will be responsible for escalating bugs through the appropriate internal channels (e.g. Jira) and teams.
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