Job Description
We are looking for a highly skilled Technical Support Engineer / Developer Support Engineer with experience in mobile messaging and Android support. You will be responsible for investigating message delivery issues, supporting our partners, and ensuring that incidents are resolved quickly and effectively. The ideal candidate has strong technical knowledge, good communication skills, and the ability to read and understand code, particularly in Android environments.
Responsibilities:
Investigating why messages (e.g., RCS/RBM) were not delivered by analyzing logs.
Responding to partner emails with clear explanations of technical issues.
Identifying bugs and submitting detailed bug reports to the L3 team or escalating vendor-related cases to 3rd parties.
Managing temporary quota increases (e.g., raising message limits).
Ensuring P0 incidents are responded to within 15 minutes and P1 within 1 hour.
Min requirements:
At least 4 years of previous experience in Tech Sup...
Responsibilities:
Investigating why messages (e.g., RCS/RBM) were not delivered by analyzing logs.
Responding to partner emails with clear explanations of technical issues.
Identifying bugs and submitting detailed bug reports to the L3 team or escalating vendor-related cases to 3rd parties.
Managing temporary quota increases (e.g., raising message limits).
Ensuring P0 incidents are responded to within 15 minutes and P1 within 1 hour.
Min requirements:
At least 4 years of previous experience in Tech Sup...
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