Job Description
Technical Support Specialist
Location: On-site
Employment Type: Full-time
Reports To: Support Manager
Salary range: $25,000–35,000 MXN gross per month.
About the Role
We're looking for a Technical Support Engineer to provide high‑quality, solution‑oriented support for our products within the our client's ecosystem. You'll troubleshoot application issues, guide customers through resolutions, and ensure an exceptional support experience across voice and digital channels.
What You'll Do
Provide technical and functional support for our software, including incident resolution and system configuration.
Diagnose, triage, and resolve customer issues; escalate complex cases when needed.
Document cases, maintain accurate records, and follow established support processes.
Meet or exceed service‑level expectations for responsiveness and quality.
Collaborate with engineering teams to communicate product behavior and recommend improvements.
Stay current on prod...
Location: On-site
Employment Type: Full-time
Reports To: Support Manager
Salary range: $25,000–35,000 MXN gross per month.
About the Role
We're looking for a Technical Support Engineer to provide high‑quality, solution‑oriented support for our products within the our client's ecosystem. You'll troubleshoot application issues, guide customers through resolutions, and ensure an exceptional support experience across voice and digital channels.
What You'll Do
Provide technical and functional support for our software, including incident resolution and system configuration.
Diagnose, triage, and resolve customer issues; escalate complex cases when needed.
Document cases, maintain accurate records, and follow established support processes.
Meet or exceed service‑level expectations for responsiveness and quality.
Collaborate with engineering teams to communicate product behavior and recommend improvements.
Stay current on prod...
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