Job Description

Job Title :: L2 & L3 Support Engineer

Location :: Gurgaon India (Hybrid - Onsite 2 days in a week)

Minimum relevant experience :: 4 - 7 Years

Job Description:

Top Skills for L2:

  • Duckcreek platform experience or similar platforms
  • Understanding of .Net apps.
  • SQL Server
  • IIS (Logs and basic troubleshooting)
  • Monitoring and Logs interpretation
  • Ticket handling

L2 Role Overview:

  • Resolving incidents and requests based on standard operating procedures.
  • Perform basic troubleshooting of application, Escalate to L3 where necessary.
  • Provide end user support
  • Application monitoring and maintenance
  • Conducting regular scheduled activities such as application releases and month end, Incident management.
  • Ensure SOPs are created and maintained.
  • Identify opportunities for ser...

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