Job Description
Job Title :: L2 & L3 Support Engineer
Location :: Gurgaon India (Hybrid - Onsite 2 days in a week)
Minimum relevant experience :: 4 - 7 Years
Job Description:
Top Skills for L2:
- Duckcreek platform experience or similar platforms
- Understanding of .Net apps.
- SQL Server
- IIS (Logs and basic troubleshooting)
- Monitoring and Logs interpretation
- Ticket handling
L2 Role Overview:
- Resolving incidents and requests based on standard operating procedures.
- Perform basic troubleshooting of application, Escalate to L3 where necessary.
- Provide end user support
- Application monitoring and maintenance
- Conducting regular scheduled activities such as application releases and month end, Incident management.
- Ensure SOPs are created and maintained.
- Identify opportunities for service improvement
- Running scheduled activities on a daily and monthly basis, Incident Request /Service Request Management
- Daily Application Checkou...
Location :: Gurgaon India (Hybrid - Onsite 2 days in a week)
Minimum relevant experience :: 4 - 7 Years
Job Description:
Top Skills for L2:
- Duckcreek platform experience or similar platforms
- Understanding of .Net apps.
- SQL Server
- IIS (Logs and basic troubleshooting)
- Monitoring and Logs interpretation
- Ticket handling
L2 Role Overview:
- Resolving incidents and requests based on standard operating procedures.
- Perform basic troubleshooting of application, Escalate to L3 where necessary.
- Provide end user support
- Application monitoring and maintenance
- Conducting regular scheduled activities such as application releases and month end, Incident management.
- Ensure SOPs are created and maintained.
- Identify opportunities for service improvement
- Running scheduled activities on a daily and monthly basis, Incident Request /Service Request Management
- Daily Application Checkou...
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