Technical Support Specialist

Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

We are seeking a Technical Support Specialist to join the Pittsburgh office. As a member of the Global Service Desk, the Technical Support Specialist is responsible for delivering first-line technical support to all internal clients. This department must deliver exceptional customer service support to all firm locations. 

A qualified candidate will possess the problem-solving and technical skills necessary to respond to clients’ issues and inquiries using a variety of diagnostic tools and fundamental knowledge of systems and applications. Strong interpersonal skills are required to guide clients through varied situations, maintain composure in stressful circumstances, and resolve iss...